World-Class Customer Service

Customer service

World-Class Customer Service

DARRYL HARRIS | The Carroll-Keller Group

Thursday, December 11, 2025

8 a.m. - Noon | Enjoy a continental breakfast at 7:30 a.m.

Regency Towers - Conference Room | 1515 W. 22nd St., Oak Brook, IL

Free for members / $35 non-members

In an industry where poor customer service and fly-by-night contractors often damage reputations, superior service is a core differentiator. The most effective customer service goes beyond reacting to requests — it means anticipating needs to solve problems and deliver solutions before the customer even asks.

This highly interactive workshop will focus on the essential skills that create and support “World-Class Customer Service.” This session is valuable for anyone involved with customer service (both new and experienced representatives) and all levels of supervisors, managers or team leaders.


 

What You'll Learn

Master the ability to consistently create a positive first impression.

Master the core communication skill of active listening.

Learn how to resolve conflicts and manage customer expectations while negotiating positive outcomes and deadlines.

 


 

Register Online Now

Register by 12/4/25